Our Process

Our Process

What to expect when you contact Arbutus Sundecks

Request A Quote

When we receive your quote request we will call to schedule a convenient appointment time with one of our estimators who will do a comprehensive investigation of your building envelope, suggest recommendations to give you maximum benefit with your new deck and home, leave you with samples of our products and get back to you with our quote within 48 hours.

Scheduling a job

Once you have chosen Arbutus Sundecks, signed our contract and paid your deposit, we will schedule your job typically within 7 – 10 working days. When we start your job we are there every day until completion. (there may be a time lag if railings are involved due to manufacturing and powder coating processes).

Commencement of work

The first day on site our crew will arrive along with one of our project coordinators who will review the job with our qualified tradesman and yourself. All of our workers are quality ensured and fully trained through our comprehensive QC program. If re-construction is part of the work there will be a ticketed carpenter on site.

Completion of your Project

Upon completion, your project co-ordinator will return and do a full review of the project. You will be issued all warranties that apply to your job including a maintenance package. Your feed back is very important to us please feel free to call us anytime.